Patient Services & Education Specialist

Lincare-085e31c; Converse (SC); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare in Spartanburg, South Carolina, is seeking a customer service-oriented professional to handle inbound/outbound calls, educate customers on products and services, and maintain accurate records.

The role requires basic data entry skills, ability to interpret orders, and effective communication with patients and staff. Training opportunities and competitive benefits are available onsite.

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assessses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Clear communication

Customer service

Training others

Education

High School Diploma

GED

1-3 months related experience

Computer data entry

Tools

Data entry

Job description

Lincare in Spartanburg, South Carolina, is seeking a customer service-oriented professional to handle inbound/outbound calls, educate customers on products and services, and maintain accurate records.

The role requires basic data entry skills, ability to interpret orders, and effective communication with patients and staff. Training opportunities and competitive benefits are available onsite.