Customer Success & Support Specialist

Lincare; Monroe (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Lincare is seeking an employee to communicate with customers in Monroe, North Carolina to answer questions and resolve issues related to products/services. The role involves assessing customer needs, compliance with physician orders, and documenting all communications.

The ideal candidate will handle inbound and outbound calls while ensuring accurate record keeping in our computerized system. Strong communication and problem-solving skills are essential for this position.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Answers questions and provides customer education regarding products/services.

Job description

Lincare is seeking an employee to communicate with customers in Monroe, North Carolina to answer questions and resolve issues related to products/services. The role involves assessing customer needs, compliance with physician orders, and documenting all communications.

The ideal candidate will handle inbound and outbound calls while ensuring accurate record keeping in our computerized system. Strong communication and problem-solving skills are essential for this position.