Patient Care & Service Specialist

Lincare-085e31c; Galax (VA); On-site; USD 29,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service-oriented professional in Virginia to handle inbound/outbound calls, verify orders, and educate customers about products and services. The role includes updating records and supporting training efforts within a healthcare-focused environment.

Responsibilities include documenting interactions, processing orders, and ensuring accuracy of patient information, all while delivering high-quality service in a team setting.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts related to frequency and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer-generated calls.
• Assesses customer needs for additional products/services.
• Verifies and updates demographic information in records.
• Documents calls in the computerized record keeping system.
• Enters customer orders into the computerized system.
• Provides customer education regarding products/services.

Skills

Communication skills

Attention to detail

Training support

Education

High School Diploma / GED

1–3 months related experience/training

Tools

Computer entry systems

Job description

Lincare is seeking a customer service-oriented professional in Virginia to handle inbound/outbound calls, verify orders, and educate customers about products and services. The role includes updating records and supporting training efforts within a healthcare-focused environment.

Responsibilities include documenting interactions, processing orders, and ensuring accuracy of patient information, all while delivering high-quality service in a team setting.