Healthcare Support Specialist – Education/Compliance

Lincare Holdings; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a detail‑oriented customer service associate in Greensboro, NC. You will handle inbound and outbound calls, assess patient needs for additional products and services, and verify physician orders to ensure accurate processing of customer requests.

You will document interactions in the computerized system, enter orders, and keep demographic data current while supporting training of teammates and maintaining compliance with licensing requirements.

Qualifications

• High School Diploma, GED, or 1-3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Skills

Customer communication

Problem solving

Documentation

Data entry

Data updates

Education

High School Diploma

GED

1-3 months related experience

Tools

Computer systems

Automated dialer

Job description

Lincare Holdings is seeking a detail‑oriented customer service associate in Greensboro, NC. You will handle inbound and outbound calls, assess patient needs for additional products and services, and verify physician orders to ensure accurate processing of customer requests.

You will document interactions in the computerized system, enter orders, and keep demographic data current while supporting training of teammates and maintaining compliance with licensing requirements.