Patient Services & Support Specialist

Lincare-085e31c; Bradenton (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare in Bradenton, FL seeks a customer service focused professional to answer questions, resolve problems, and support physician-directed product/service needs. The role involves handling inbound/outbound calls, documenting interactions, and processing orders with attention to accuracy and compliance.

Candidates should be able to train others, read patient orders, and perform calculations related to dosing and frequency, while following written and oral instructions.

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common-sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated by an automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer communication

Training coworkers

Math/dose calculation

Oral/written instructions

Education

High School Diploma / GED

Tools

Computer entry

Job description

Lincare in Bradenton, FL seeks a customer service focused professional to answer questions, resolve problems, and support physician-directed product/service needs. The role involves handling inbound/outbound calls, documenting interactions, and processing orders with attention to accuracy and compliance.

Candidates should be able to train others, read patient orders, and perform calculations related to dosing and frequency, while following written and oral instructions.