Patient Care & Order Entry Specialist

Lincare-085e31c; California (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed compliance. The role covers inbound/outbound calls, order entry, and updating records while educating customers about products and services.

Candidates will read and analyze documents, work with coworkers and patients, assist with training, and perform basic calculations of frequency and doses dispensed,

Qualifications

• Read and analyze patient orders and documents.
• Communicate effectively with coworkers and patients.
• Assist with training of employees as needed.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls and dialer-generated calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders in the system.
• Updates demographic information in records.

Skills

Document analysis

Communication skills

Training others

Numerical calculations

Instruction comprehension

Education

HS Diploma or GED

Basic computer entry

Job description

Lincare is seeking a customer service representative to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed compliance. The role covers inbound/outbound calls, order entry, and updating records while educating customers about products and services.

Candidates will read and analyze documents, work with coworkers and patients, assist with training, and perform basic calculations of frequency and doses dispensed,