Patient Care & Product Support Specialist

Lincare-085e31c; Garfield Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare in Ohio is seeking a customer service‑focused employee to answer questions, resolve problems, assess ongoing product/service needs, and support physician-directed care.

Responsibilities include inbound/outbound calls, assessing needs, documenting calls in the system, entering orders, updating demographic data, and providing patient education, while complying with licensing requirements.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Data entry

Problem solving

Training others

Education

High School Diploma or GED

1-3 months related experience

Computer entry

Job description

Lincare in Ohio is seeking a customer service‑focused employee to answer questions, resolve problems, assess ongoing product/service needs, and support physician-directed care.

Responsibilities include inbound/outbound calls, assessing needs, documenting calls in the system, entering orders, updating demographic data, and providing patient education, while complying with licensing requirements.