Patient Services Specialist - Front Desk & Scheduling

15 Foundation Medical Partners Inc; Nashua (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Life insurance

Disability insurance

FSA

Competitive pay

Tuition reimbursement

Retirement plan (403b)

Training & development

Job summary

SolutionHealth in Nashua, NH is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will handle front desk operations, registration, scheduling, and insurance information with a focus on exceptional customer service in a fast-paced environment.

The role requires a high school diploma, strong communication skills, proficiency with Microsoft Office, and the ability to work both independently and as part of a team.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Reception

Microsoft Office

Medical terminology

Organization

Time management

Multitasking

Communication

Team player

Education

High School Diploma

Tools

Microsoft Office

Job description

SolutionHealth in Nashua, NH is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will handle front desk operations, registration, scheduling, and insurance information with a focus on exceptional customer service in a fast-paced environment.

The role requires a high school diploma, strong communication skills, proficiency with Microsoft Office, and the ability to work both independently and as part of a team.