Patient Services Specialist — Scheduling & Registration

Boston Medical Center; Towson (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free parking

Bus pass subsidy

Onsite fitness center

Tuition assistance

Health, dental, and vision coverage

Job summary

GBMC Hospital in Towson, MD is seeking a Patient Services Assistant to provide clerical support for practice operations. You will manage telephone calls, registrations, scheduling, and copay collections with a focus on patient service and accuracy.

Responsibilities include data entry, insurance verification, MyChart assistance, and handling a high volume of inquiries and messages. The role requires strong communication and organizational skills in a busy office environment.

Qualifications

• Customer service oriented with ability to handle inquiries.
• Knowledge of medical terminology preferred.
• Strong written and oral communication skills.
• Ability to perform simple arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage high volume of phone calls.

Responsibilities

• Receive and screen visitors and telephone calls.
• Schedule patient appointments and enter demographic data.
• Verify insurance information and obtain referrals when needed.
• Assist patients with MyChart registration.
• Manage referrals, faxes, and incoming records.
• Check in patients, verify insurance, collect IDs.
• Handle patient co-payments and balance collections.
• Respond to messages and EPIC Secure chats as appropriate.
• Perform pre-registration and appointment confirmations.
• Ensure accuracy and timeliness of registrations.

Skills

Customer service skills

Medical terminology knowledge

Written and oral communication

Arithmetic calculations

Organization and prioritization

Phone handling

Education

High School Diploma or GED

Job description

GBMC Hospital in Towson, MD is seeking a Patient Services Assistant to provide clerical support for practice operations. You will manage telephone calls, registrations, scheduling, and copay collections with a focus on patient service and accuracy.

Responsibilities include data entry, insurance verification, MyChart assistance, and handling a high volume of inquiries and messages. The role requires strong communication and organizational skills in a busy office environment.