Patient Services & Scheduling Specialist

Health First Community Health Center; Providence (KY); Vor Ort; USD 28.000 - 38.000; Vollzeit

Zusammenfassung

Health First Community Health Center is seeking a friendly and organized front desk/medical receptionist to manage multi-line phone systems and greet patients. The role includes scheduling, message taking, and basic clerical tasks in a busy clinical setting.

Responsibilities include data entry into EMR, insurance verification, collecting co-pays, and providing backup coverage for front desk. Strong communication and multitasking are required.

Qualifikationen

• High School diploma or equivalent required.
• CMA certification preferred.
• Minimum of 2 years related work experience required.
• Excellent guest service and communication skills are essential.
• Ability to multitask and work at a fast pace while maintaining accuracy.

Aufgaben

• Answers incoming calls promptly.
• Answers routine questions and forwards calls to appropriate person.
• Greets patients at each visit in a prompt, courteous and friendly manner.
• Schedules initial or follow up appointments according to clinic protocols.
• Takes messages with patient name, DOB and phone number; communicates clearly.
• Distributes incoming and outgoing faxes.
• Scans and files information into EMR.
• Provides backup for front desk and supports billing-related tasks.
• Verifies patient information and collects insurance details.
• Collects co-pays and generates patient receipts.
• Maintains cash drawer with accuracy; tallies copays.
• Notifies clinic manager of patients needing financial counseling.
• Reports problems or irregularities to clinic manager.
• Monitors waiting room and keeps it neat and orderly.
• Provides coverage in the absence of other staff members.
• Performs other duties as assigned by supervisor.

Kenntnisse

Guest service

Communication

Multitasking

Problem solving

Confidentiality

Time management

Teamwork

Written and spoken English

Ausbildung

High School diploma or equivalent

CMA preferred

2+ years related experience

Tools

eClinical Works

MS Office

Multi-line phone system

Jobbeschreibung

Health First Community Health Center is seeking a friendly and organized front desk/medical receptionist to manage multi-line phone systems and greet patients. The role includes scheduling, message taking, and basic clerical tasks in a busy clinical setting.

Responsibilities include data entry into EMR, insurance verification, collecting co-pays, and providing backup coverage for front desk. Strong communication and multitasking are required.