Patient Services Specialist – Scheduling & Referrals

CommuniCare Health Center Careers; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

CommuniCare Health Center Careers is seeking an organized front desk/administrative assistant to handle telephone inquiries, schedule appointments, and assist with referrals and insurance verifications in a community health setting. The role supports Family Practice, Pediatrics, and Behavioral Health providers, ensuring accurate patient information and documentation in the electronic medical record system.

Bilingual English/Spanish preferred, with basic computer skills and at least one year of

Qualifications

• High School graduate or equivalent required.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Answer telephone with prompt, courteous service and maintain service standards.
• Schedule patient appointments and keep demographics up to date.
• Inform patients of required documentation and eligibility requirements.
• Refer urgent calls to appropriate clinic staff and ensure patient safety.
• Escalate complex issues to Director/Supervisor to protect confidentiality.
• Provide excellent internal and external customer service in healthcare settings.

Skills

Customer service

Telephone etiquette

Data entry

Bilingual EN/ES

Education

High School diploma

Tools

NextGen EPM

Job description

CommuniCare Health Center Careers is seeking an organized front desk/administrative assistant to handle telephone inquiries, schedule appointments, and assist with referrals and insurance verifications in a community health setting. The role supports Family Practice, Pediatrics, and Behavioral Health providers, ensuring accurate patient information and documentation in the electronic medical record system.

Bilingual English/Spanish preferred, with basic computer skills and at least one year of