Patient Services Specialist — Scheduling & Care

CommuniCare Health Centers (Texas); San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

CommuniCare Health Centers (Texas) seeks an Administrative Clerk in San Antonio to support front desk operations, answer calls, schedule appointments, verify insurance, and assist with referrals.

You will enter data in the NextGen EPM system, communicate clearly with patients, and coordinate with providers to maintain a compliant, patient-centered schedule.

Requirements include a High School diploma, strong customer service, data-entry skills, and professional telephone etiquette.

Qualifications

• High School graduate or equivalent required.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with data entry, keyboarding skills.

Responsibilities

• Provides appropriate telephone etiquette established by providing prompt and courteous service upon each telephone call received. Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service excellence levels.
• Schedules patient appointments by abiding by the established provider template ensuring the patient information is current and/or updated. Works cohesively and interdepartmentally with providers and support staff to optimize the provider’s schedule and performs patient schedule changes as needed. Schedules and relays information with company or organization in healthcare field. Ensure accurate demographic information is entered in NextGen EPM.
• Informs patients of required documentation necessary for registration, account update or release of patient information. Ensures ongoing tracking provides appropriate documentation on referrals to promote and ensure patient safety. Provides required information to patients of Sliding Fee Scale availability and the required documentation required for program participation.
• Refers patient telephone calls promptly to the appropriate clinic or clinician nurse if patient voices an immediate need.
• Transfers complex and/or patient complaint telephone calls to the appropriate Director/Supervisor/Department to ensure patient satisfaction and confidentiality.
• Provides excellent internal/external customer service via telephone contact to assist patients with their health care needs.
• Performs other related duties as assigned.

Skills

Customer service

Data entry

Keyboarding

Telephone etiquette

Communication

Education

High School/GED or better in General Business

Tools

NextGen EPM

Job description

CommuniCare Health Centers (Texas) seeks an Administrative Clerk in San Antonio to support front desk operations, answer calls, schedule appointments, verify insurance, and assist with referrals.

You will enter data in the NextGen EPM system, communicate clearly with patients, and coordinate with providers to maintain a compliant, patient-centered schedule.

Requirements include a High School diploma, strong customer service, data-entry skills, and professional telephone etiquette.