Patient Services & Scheduling Specialist (Bilingual)

Southwest Community Health Center Inc; Bridgeport (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Southwest Community Health Center Inc. seeks a Patient Services Representative to work closely with patients and clinical staff, delivering excellent customer service while managing front desk clerical tasks.

The role involves data entry, insurance verification, and co-pay collections within the EHR environment. Responsibilities include patient registration, payment processing, scheduling, and maintaining accurate demographic and eligibility data.

Qualifications

• Experience in front desk patient care or clerical tasks.
• Strong data entry and billing support knowledge preferred.
• Bi-lingual English plus Spanish or Haitian Creole is highly preferred.

Responsibilities

• Register patients and verify demographics and insurance information.
• Handle payments, co-pays, and posting of payments at point of service.
• Schedule appointments and manage recall lists in the EHR system.
• Maintain confidentiality and support billing and collection processes.
• Assist with insurance verification and eligibility checks.

Skills

Customer service

Data entry

Phone etiquette

Scheduling

Bilingual English/Spanish

Bilingual Haitian Creole

Education

High School diploma or GED

Tools

My Chart Portal

Job description

Southwest Community Health Center Inc. seeks a Patient Services Representative to work closely with patients and clinical staff, delivering excellent customer service while managing front desk clerical tasks.

The role involves data entry, insurance verification, and co-pay collections within the EHR environment. Responsibilities include patient registration, payment processing, scheduling, and maintaining accurate demographic and eligibility data.