Patient Services & Scheduling Specialist

CommuniCare Health Center Careers; Georgia; On-site; USD 32,000 - 46,000; Full time

Job summary

CommuniCare Health Center Careers is seeking an Administrative Clerk to handle phones, schedule appointments, verify insurance, and assist with referrals across Family Practice, Pediatrics, and Behavioral Health.

The role requires a High School diploma or GED, a background in medical settings is preferred, and at least one year of customer service experience. Data entry and NextGen EPM knowledge are beneficial.

Qualifications

• High School graduate or equivalent required.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry, keyboarding skills.
• Scheduled hours and/or work locations are subject to change.

Responsibilities

• Provides telephone etiquette and courteous service for each call and supports process improvements.
• Schedules patient appointments using provider templates and updates demographics in the system.
• Informs patients of documentation required for registration and referrals to promote patient safety.
• Relays information to clinics or clinicians when immediate needs arise.
• Escalates complex calls to leadership to ensure patient satisfaction and confidentiality.
• Delivers excellent internal/external customer service to assist health care needs.
• Performs related duties as assigned.

Skills

Customer service

Data entry

Keyboard skills

Phone etiquette

Education

High School/GED or better in General Business

Tools

NextGen EPM

Job description

CommuniCare Health Center Careers is seeking an Administrative Clerk to handle phones, schedule appointments, verify insurance, and assist with referrals across Family Practice, Pediatrics, and Behavioral Health.

The role requires a High School diploma or GED, a background in medical settings is preferred, and at least one year of customer service experience. Data entry and NextGen EPM knowledge are beneficial.