Patient Referral & Scheduling Specialist

CommuniCare Health Centers (Texas); San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CommuniCare Health Centers in Texas seeks an Administrative Assistant to manage patient telephone inquiries, schedule appointments, and verify insurance benefits. The role handles referrals and documents in the EHR system, ensuring accuracy and timely processing.

The candidate will demonstrate strong communication skills, experience in healthcare settings, and bilingual English/Spanish is preferred. You will work closely with providers and staff to support high-quality patient care.

Qualifications

• High School/GED required or better in General Business.
• Minimum of one year in customer service, preferably in healthcare.
• Experience with EMR/EHR and medical terminology preferred.
• Excellent oral and written communication and interpersonal skills.
• Experience with insurance verification and healthcare billing preferred.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Schedules patient appointments using provider templates and keeps demographics and insurance data current.
• Provides telephone assistance, timely service, and supports process improvements.
• Maintains patient privacy and HIPAA compliance; reports breaches as required.
• Processes referrals by oldest date and manages status to avoid backlog.
• Coordinates between patient, PCP, and specialty provider for timely scheduling and issues.
• Communicates with patients about referrals, instructions, and next steps.
• Delivers excellent internal/external customer service via phone, messaging, and fax.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Bilingual EN/ES

EMR/EHR

Medical terminology

Insurance verification

Healthcare billing

PC proficiency

Education

High School/GED or better in General Business

Tools

EMR/EHR system

Word

Excel

Outlook

Job description

CommuniCare Health Centers in Texas seeks an Administrative Assistant to manage patient telephone inquiries, schedule appointments, and verify insurance benefits. The role handles referrals and documents in the EHR system, ensuring accuracy and timely processing.

The candidate will demonstrate strong communication skills, experience in healthcare settings, and bilingual English/Spanish is preferred. You will work closely with providers and staff to support high-quality patient care.