Patient Services Specialist: Scheduling, Records & Billing

American Oncology Network, Inc.; The Woodlands (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, records, and payments while ensuring accurate documentation and excellent service.

The role requires cross-coverage across stations and multi-site coordination in a dynamic oncology setting. The PSS will greet patients, verify identity, and maintain EMR documentation while upholding HIPAA and privacy standards.

Qualifications

• Minimum of one year of experience in a healthcare setting.
• Healthcare or physician office experience preferred.
• Strong customer service focus and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and check in according to policy.
• Schedule and manage patient appointments and referrals.
• Maintain patient records in the EMR and handle billing/documentation.
• Process payments, co-pays, and deposits; assist Financial Counselor as needed.
• Coordinate communications between physicians and care team.
• Provide coverage across multiple Patient Services stations as needed.
• Ensure HIPAA compliance and data confidentiality.

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Attention to detail

Organizational skills

Education

High School Diploma

Associates degree preferred

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, records, and payments while ensuring accurate documentation and excellent service.

The role requires cross-coverage across stations and multi-site coordination in a dynamic oncology setting. The PSS will greet patients, verify identity, and maintain EMR documentation while upholding HIPAA and privacy standards.