Patient Access & Scheduling Specialist

American Oncology Partners, PA; Fort Wayne (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Partners, PA is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions. You will ensure accurate documentation and exceptional customer service in a fast-paced oncology clinic.

Responsibilities include greeting patients, registering appointments, maintaining EMR data, collecting payments, and coordinating with physicians and the care team across multiple locations.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum of one year experience in a healthcare setting.
• Demonstrated customer service focus with attention to detail and multitasking.

Responsibilities

• Greet patients and verify identity; document arrival in EMR.
• Schedule appointments and coordinate physician requests.
• Manage medical records, forms, and HIPAA-compliant documentation.
• Process patient payments and co-pays; assist Financial Counselor when needed.
• Support multiple stations and cover at other locations as required.

Skills

Interpersonal skills

Communication skills

Critical thinking

Organizational skills

Multitasking

Customer service

Education

High School Diploma

Associates degree preferred

Job description

American Oncology Partners, PA is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions. You will ensure accurate documentation and exceptional customer service in a fast-paced oncology clinic.

Responsibilities include greeting patients, registering appointments, maintaining EMR data, collecting payments, and coordinating with physicians and the care team across multiple locations.