Patient Services Specialist: Scheduling & Insurance

Olympic Sports & Spine; Olympia (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

HSA

FSA

PTO

Job summary

Olympic Sports & Spine is hiring a Patient Service Representative (PSR) in Olympia. The role ensures front desk operations, patient scheduling, insurance verification, and patient communications are handled promptly in a fast-paced clinic environment.

Schedule is Monday–Friday, 8 a.m. to 5 p.m., totaling 40 hours weekly. Benefits include medical/dental/vision, 401(k) with company match, life insurance, HSA/FSA, PTO, and more.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize tasks.

Responsibilities

• Process all activities related to OSS's patient services, including phone calls, scheduling, and communication with referral sources.
• Verify insurance and obtain required authorizations.
• Build and maintain all patient charts; pull charts for next day appointments.
• Collect outstanding patient payments and balance the money nightly; print reports.
• Maintain daily statistical logs including follow-ups; update task lists daily.
• Communicate with OSS staff via Outlook email; coordinate with billing and treating staff.
• Open and sort mail daily; participate in monthly staff meetings.

Skills

Insurance verification

Computer literacy

Office procedures

Multi-line phones

Oral & written communication

Reading instructions

Organized & detail-oriented

Education

High School diploma or equivalent

3 years related experience

Job description

Olympic Sports & Spine is hiring a Patient Service Representative (PSR) in Olympia. The role ensures front desk operations, patient scheduling, insurance verification, and patient communications are handled promptly in a fast-paced clinic environment.

Schedule is Monday–Friday, 8 a.m. to 5 p.m., totaling 40 hours weekly. Benefits include medical/dental/vision, 401(k) with company match, life insurance, HSA/FSA, PTO, and more.