Patient Service Representative

Orthopedic-; United States; Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Orthopedic & Sports Institute is seeking a Patient Services Representative to be the first point of contact for patients seeking care. You will handle high-volume calls, schedule appointments, verify information, and document interactions in the EMR, ensuring a smooth patient experience from the initial contact.

The role requires excellent customer service, clear communication, and a detail-oriented approach to maintain HIPAA compliance and accurate patient records.

Qualifikationen

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced healthcare environment.
• Attention to detail and accurate EMR documentation.
• Familiarity with medical office scheduling and insurance processes preferred.

Aufgaben

• Answer and manage high-volume incoming telephone calls in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments following guidelines.
• Gather, verify, and update patient demographic, insurance, and registration information.
• Document patient communications, requests, and messages accurately within the EMR.
• Route patient messages to the appropriate department or staff member.
• Provide patients with appointment information, directions, and office policies.
• Assist patients with basic insurance, referral, and scheduling questions.
• Monitor and manage messages and queues as assigned.
• Assist with front desk registration, check-in, check-out, and payment collection as needed.
• Maintain confidentiality and HIPAA compliance in all interactions.

Kenntnisse

Customer service

Communication skills

Organizational skills

HIPAA compliance

Tools

EMR system

Scheduling software

Registration workflows

Jobbeschreibung

The Patient Services Representative (PSR) serves as a primary point of contact for patients seeking care at Orthopedic & Sports Institute. This position is responsible for answering and managing high-volume incoming calls, scheduling appointments, obtaining and updating patient information, documenting communications within the electronic medical record, and directing patient inquiries to the appropriate department. The PSR plays a critical role in providing excellent customer service, ensuring accurate patient information, and supporting a positive patient experience from the first interaction with OSI. This position will provide front desk registration and check-in support as needed.• Answer and manage high-volume incoming telephone calls in a professional and courteous manner.• Schedule, reschedule, and cancel patient appointments following established scheduling guidelines.• Gather, verify, and update patient demographic, insurance, and registration information.• Document patient communications, requests, and messages accurately within the EMR system.• Route patient messages and inquiries to the appropriate department, provider, or clinical staff member.• Provide patients with information regarding appointments, clinic locations, directions, and office policies.• Assist patients with basic insurance, referral, and scheduling questions within the scope of the position.• Monitor and manage answering service messages, electronic messages, and other communication queues as assigned.• Assist with front desk registration, check-in, check-out, and payment collection as needed.• Maintain a professional, compassionate, and patient-focused approach during all interactions.• Collaborate with providers, clinical staff, surgery scheduling, authorization, and business office teams to ensure continuity of patient care.• Maintain confidentiality and compliance with HIPAA and organizational policies.• Perform other duties as assigned.Knowledge, Skills, and Abilities• Excellent customer service and communication skills.• Ability to remain calm, compassionate, and professional when assisting patients.• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.• Attention to detail and ability to accurately document information in the electronic medical record (EMR).• Working knowledge of medical office, scheduling, patient registration, and insurance processes preferred.• Ability to maintain confidentiality and comply with HIPAA requirements.• Dependable, adaptable, and able to work collaboratively with providers and staff to support patient care.Physical DemandsProlonged periods of sitting and computer use.Frequent use of hands and fingers for typing and operating office equipment.Travel RequirementsRare travel to OSI outreach clinic locations to provide front desk coverage and support as needed.