Patient Service Representative - Thurston County

Olympic Sports & Spine; Olympia (WA); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

HSA

FSA

PTO

Résumé du poste

Olympic Sports & Spine is hiring a Patient Service Representative (PSR) in Olympia. The role ensures front desk operations, patient scheduling, insurance verification, and patient communications are handled promptly in a fast-paced clinic environment.

Schedule is Monday–Friday, 8 a.m. to 5 p.m., totaling 40 hours weekly. Benefits include medical/dental/vision, 401(k) with company match, life insurance, HSA/FSA, PTO, and more.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize tasks.

Responsabilités

• Process all activities related to OSS's patient services, including phone calls, scheduling, and communication with referral sources.
• Verify insurance and obtain required authorizations.
• Build and maintain all patient charts; pull charts for next day appointments.
• Collect outstanding patient payments and balance the money nightly; print reports.
• Maintain daily statistical logs including follow-ups; update task lists daily.
• Communicate with OSS staff via Outlook email; coordinate with billing and treating staff.
• Open and sort mail daily; participate in monthly staff meetings.

Connaissances

Insurance verification

Computer literacy

Office procedures

Multi-line phones

Oral & written communication

Reading instructions

Organized & detail-oriented

Formation

High School diploma or equivalent

3 years related experience

Description du poste

Patient Service Representative (PSR)

Local Roots. Local Ownership. Local Commitment.

Olympic Sports & Spine (OSS) seeks full-time, proactive, customer-service-driven PSRs to join our fast-paced clinics.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule is Monday – Friday, 8 a.m. to 5 p.m., for a total of 40 hours per week.

Positions are open at the following locations

• Olympia Eastside

Summary Of Duties

Process all activities related to OSS's patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage All Aspects Of High-Volume Patient Scheduling

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day's appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

Eligible employees receive a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

View our benefits summary: https://www.osstherapy.com/employee-benefits

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

As part of our commitment to maintaining a safe and compliant workplace, all offers of employment at Olympic Sports & Spine are contingent upon the successful completion of a thorough background screening process. This may include, but is not limited to, verification of employment history, education, credit check (where applicable), criminal record check, and reference checks.

By submitting your application for this position, you acknowledge and consent to the background screening process. Any offer of employment will be conditional until the screening process is completed and the results are deemed satisfactory by Olympic Sports & Spine.

Olympic Sports & Spine is an equal opportunity employer and will comply with all applicable local, state, and federal laws regarding background screening.