Patient Service Rep - Tacoma Mall Blvd

Olympic Sports & Spine; Tacoma (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries

Excellent benefits

Job summary

A leading health service provider in Tacoma is seeking a full-time proactive Patient Service Representative (PSR) for their clinic. The role requires a strong focus on customer service, managing high-volume patient interactions, and ensuring timely scheduling and insurance verification. Candidates must possess strong organizational skills and communication abilities. This position offers competitive benefits and a supportive work environment with robust training opportunities.

Qualifications

• Effective communication with patients, staff, insurers, and referral sources is essential.
• Ability to operate basic office equipment like scanners and faxes is required.
• Must be organized and detail-oriented to manage various tasks.

Responsibilities

• Process all activity related to patient services including scheduling and insurance verification.
• Collect payments from patients and maintain statistical log sheets for follow-ups.
• Communicate with OSS staff to resolve patient matters and perform daily operational tasks.

Skills

Knowledge of insurance and the verification process

Knowledge of computer programs

Effective oral and written communication

Ability to prioritize tasks

Education

High School graduation or equivalent

Three years of experience in an appropriately related position

Tools

Computer

Multi-line telephone system

Job description

3 days ago Be among the first 25 applicants

Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer service-driven PSR to join our fast-paced Tacoma Mall Blvd clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support. The schedule is Monday - Friday between 7:00 a.m.- 6:00 p.m. for a total of 40 hours per week. Exact schedule to be determined by Manager and clinic needs.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties

Process all activity related to OSS's patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow‑up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High‑Volume Patient Scheduling

• Verify insurance and obtain necessary authorizations if required.
• Build and maintain all patient charts.
• Collect any money owed from patients, balance all money nightly, and print reports.
• Maintain statistical log sheets daily to include all follow‑ups.
• Pull charts for the next day's appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi‑line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail‑oriented, and able to prioritize tasks.

Education/Experience

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards: https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Hospitals and Health Care