Patient Service Representative - King County

Olympic Sports & Spine; Federal Way (WA); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Resumo da oferta

Olympic Sports & Spine in Federal Way seeks a full-time Patient Service Representative to handle front-desk duties, scheduling, and insurance verification. You will maintain patient charts, collect payments, and coordinate with billing and treating staff in a fast-paced clinic.

The schedule is Monday to Friday, 8 a.m. to 5:00 p.m., totaling 40 hours per week. Opportunities for training and ongoing support are provided in a supportive team environment.

Qualificações

• High school diploma or equivalent, plus three years in a related role or equivalent experience.
• Knowledge of insurance verification processes and basic office procedures.
• Ability to operate a computer, scanner, fax/copy and other standard office equipment.
• Experience with a multi-line telephone system and strong communication skills.

Responsabilidades

• Process patient services tasks including phone calls, scheduling, and chart maintenance.
• Verify insurance and obtain authorizations as needed; collect payments and balance daily.
• Maintain patient charts and communicate with billing and treating staff to resolve issues.
• Open, sort mail daily and assist with educational activities and staff meetings.

Conhecimentos

Insurance verification

Computer skills

Office procedures

Multi-line phone system

Oral and written communication

Organized and detail-oriented

Prioritization

Formação académica

High School diploma + 3 years experience

Descrição da oferta de emprego

Patient Service Representative (PSR)

Local Roots. Local Ownership. Local Commitment.

Patient Service Representative (PSR)

Local Roots. Local Ownership. Local Commitment.

Olympic Sports & Spine (OSS) seeks full-time, proactive, customer-service-driven PSRs to join our fast-paced clinics.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule for this position is Monday - Friday, 8 a.m. to 5:00 p.m., for a total of 40 hours per week.

Positions are open at the following locations:

• Federal Way

Summary Of Duties

Process all activities related to OSS's patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage All Aspects Of High-Volume Patient Scheduling

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day's appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

• Eligible employees receive a comprehensive benefits package, including:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

View our benefits summary: https://www.osstherapy.com/employee-benefits

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

#PSR-SKC

As part of our commitment to maintaining a safe and compliant workplace, all offers of employment at Olympic Sports & Spine are contingent upon the successful completion of a thorough background screening process. This may include, but is not limited to, verification of employment history, education, credit check (where applicable), criminal record check, and reference checks.

By submitting your application for this position, you acknowledge and consent to the background screening process. Any offer of employment will be conditional until the screening process is completed and the results are deemed satisfactory by Olympic Sports & Spine.

Olympic Sports & Spine is an equal opportunity employer and will comply with all applicable local, state, and federal laws regarding background screening.