Patient Service Representative - Thurston County

Olympic Sports and Spine; Olympia (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

Olympic Sports & Spine is hiring a Patient Service Representative (PSR) in Olympia, WA. This full-time role focuses on front-desk activities, patient scheduling, insurance verification, and clerical support in a fast-paced clinic.

Responsibilities include calling patients, maintaining charts, collecting payments, and coordinating with billing and care teams. The position offers comprehensive training and a stable 40-hour work week with a Monday–Friday schedule.

Qualifications

• Knowledge of insurance verification processes and related procedures.
• Proficiency with standard office software and programs.
• Familiarity with business office workflows and documentation.
• Ability to operate office equipment (scanners, fax/copy, etc.).
• Experience with a multi-line telephone system and front-desk operations.
• Clear, effective verbal and written communication with patients and staff.
• Ability to read and follow both written and oral instructions.
• Strong organizational skills and attention to detail with task prioritization.

Responsibilities

• Handle high-volume patient scheduling and phone inquiries.
• Verify insurance and obtain necessary authorizations.
• Maintain and file patient charts; manage payments and daily reconciliations.
• Prepare daily reports and keep logs of follow-ups and metrics.
• Coordinate with billing and treating staff to resolve patient issues.
• Participate in staff meetings and training sessions.

Skills

Insurance knowledge

Computer programs knowledge

Office procedures

Office equipment operation

Multi-line phone system

Communication skills

Reading/comprehension

Organization & prioritization

Education

High School diploma or equivalent

3 years related experience

Job description

Patient Service Representative (PSR)

Local Roots. Local Ownership. Local Commitment.

Olympic Sports & Spine (OSS) seeks full-time, proactive, customer-service-driven PSRs to join our fast-paced clinics.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule isMonday-Friday,8 a.m.to 5p.m., for a total of 40 hours per week.

Positions are open at the following locations:

• Olympia Eastside

Summary of Duties:

Process all activities related to OSS's patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day's appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

• Eligible employees receive a comprehensive benefits package, including:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

View our benefits summary: https://www.osstherapy.com/employee-benefits

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

#PSR-THC

As part of our commitment to maintaining a safe and compliant workplace, all offers of employment at Olympic Sports & Spine are contingent upon the successful completion of a thorough background screening process. This may include, but is not limited to, verification of employment history, education, credit check (where applicable), criminal record check, and reference checks.

By submitting your application for this position, you acknowledge and consent to the background screening process. Any offer of employment will be conditional until the screening process is completed and the results are deemed satisfactory by Olympic Sports & Spine.

Olympic Sports & Spine is an equal opportunity employer and will comply with all applicable local, state, and federal laws regarding background screening.