Patient Services Navigator (Front Desk & Scheduling)

Ohio State University Physicians; Norwich Township (OH); On-site; USD 23,000 - 35,000; Full time

Job summary

Ohio State University Physicians is seeking a Lead Patient Services Associate to coordinate and provide patient support across reception, scheduling, billing, and records management. You will greet patients, register and check-in, update demographics and insurance, and handle phone calls and inquiries with care and efficiency.

Lead duties include supporting management in day-to-day operations, processing payments, insurance pre-certifications, and ensuring accurate documentation within EMR or

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
• Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits.
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
• Ability to perform functions using job-related software and systems.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.

Skills

Customer service

Problem solving

Verbal communication

Interpersonal skills

Education

High School diploma

Job description

Ohio State University Physicians is seeking a Lead Patient Services Associate to coordinate and provide patient support across reception, scheduling, billing, and records management. You will greet patients, register and check-in, update demographics and insurance, and handle phone calls and inquiries with care and efficiency.

Lead duties include supporting management in day-to-day operations, processing payments, insurance pre-certifications, and ensuring accurate documentation within EMR or