Patient Services & Experience Specialist

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Job summary

Ohio State University Physicians is seeking Patient Service Assistants to coordinate and provide patient support services, including answering phones, greeting patients, scheduling appointments, maintaining patient records, and handling payments. Lead positions assist management in day-to-day operations to ensure a smooth clinic workflow.

Qualifications include a High School diploma, at least one year of customer service experience, strong problem solving, multitasking, and excellent written and

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes including co-pay collections, scheduling return visits, and ensuring follow-up tests are ordered or scheduled.
• Monitors length of patient wait times and notifies appropriate party of excessive delays.
• Opens and routes incoming mail; distributes correspondence; tracks and records patient information.
• Requests and handles referrals and medical records for new patient appointments.
• Schedules appointments; maintains cash drawer and reconciles daily cash.
• Contacts insurance companies for registrations or pre-certifications as required.
• Travel may be required to accommodate staffing levels at other clinical facilities.

Skills

Customer service

Problem solving

Multitasking

Communication

Education

High School diploma

Tools

EMR software

Job description

Ohio State University Physicians is seeking Patient Service Assistants to coordinate and provide patient support services, including answering phones, greeting patients, scheduling appointments, maintaining patient records, and handling payments. Lead positions assist management in day-to-day operations to ensure a smooth clinic workflow.

Qualifications include a High School diploma, at least one year of customer service experience, strong problem solving, multitasking, and excellent written and