Patient Services Specialist - Scheduling & Check-In

Carle Health; Urbana (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Urbana, IL is seeking a Patient Services Representative 1 to coordinate clinic prep, patient check-in/out, and billing functions. You will handle registration, appointment scheduling and basic insurance screening, while delivering excellent patient service.

The role requires basic computer skills and experience with general office equipment, with a focus on accurate information handling and professional communication with patients and staff.

Qualifications

• Experience in lieu of education accepted.
• Associate's degree in a related field required or preferred.
• General office equipment and basic computer skills required.

Responsibilities

• Coordinates daily clinic preparation and patient identification.
• Check-in/out, charge posting, cash management, and appointment scheduling.
• Handle patient registration and account setup; answer phone calls.
• Take and deliver messages to physicians, nurses and staff.
• Report patient and referring physician information accurately and timely.
• Manage in-basket requests, referrals, and incoming calls.

Skills

General office skills

Basic computer skills

Telephone etiquette

Education

Associate's Degree Related Field

Tools

General office equipment

Computer literacy

Job description

Carle Health in Urbana, IL is seeking a Patient Services Representative 1 to coordinate clinic prep, patient check-in/out, and billing functions. You will handle registration, appointment scheduling and basic insurance screening, while delivering excellent patient service.

The role requires basic computer skills and experience with general office equipment, with a focus on accurate information handling and professional communication with patients and staff.