Patient Services Rep: Scheduling, Check-In & Support

Carle-Health; Mattoon (IL); On-site; USD 50,632,000 - 82,036,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative 1 to support daily clinic operations in Mattoon, IL. You will manage patient check-in/out, scheduling and charge posting, while ensuring accurate cash handling and registration processes.

The role requires basic computer skills and familiarity with general office equipment, with a focus on providing a positive patient experience and timely communication with care teams.

Qualifications

• Associate's degree in a related field is required.
• Basic computer skills are required.
• Experience with general office equipment is expected.

Responsibilities

• Coordinate daily clinic preparation, patient check in/out and appointment scheduling.
• Handle charge posting, cash management and patient registrations.
• Communicate with physicians and staff; relay messages promptly and accurately.
• Assist with insurance eligibility reviews and prior authorizations as needed.
• Provide information and support to ensure patients' needs are met.

Skills

Basic computer skills

General office equipment

Education

Associate's Degree in Related Field

Job description

Carle Health is seeking a Patient Services Representative 1 to support daily clinic operations in Mattoon, IL. You will manage patient check-in/out, scheduling and charge posting, while ensuring accurate cash handling and registration processes.

The role requires basic computer skills and familiarity with general office equipment, with a focus on providing a positive patient experience and timely communication with care teams.