Patient Services Specialist: Check-In, Scheduling & Billing

Carle-Health; Normal (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative to coordinate and support daily clinic preparation, patient check-in and basic scheduling. You will greet patients, collect co-pays, verify insurance, and ensure accurate charting and cash handling with a positive, patient‑centered approach.

You will balance cash at end of day, process payments, answer phones, and assist with general office tasks while maintaining privacy and service standards across our Illinois network.

Qualifications

• Customer service experience is required.

Responsibilities

• Greet patients in a prompt, pleasant and helpful manner.
• Check patients in and out; verify necessary information and record in the medical record.
• Assemble and prepare patient charts.
• Schedule patient appointments, including re-scheduling when necessary.
• Scan information and documents into patient file.
• Collect payments for services and post to patient accounts.
• Answer phones; retrieve and respond to patient voicemails.
• Maintain an accurate cash drawer including end-of-day balancing, inventory and balance sheet.
• Data entry including patient demographics, insurance, miscellaneous notes, payments and other related information.
• May process end-of-day batching for billing and accounting departments.
• Perform routine office tasks including filing, faxing and scanning.

Skills

Customer service

Job description

Carle Health is seeking a Patient Services Representative to coordinate and support daily clinic preparation, patient check-in and basic scheduling. You will greet patients, collect co-pays, verify insurance, and ensure accurate charting and cash handling with a positive, patient‑centered approach.

You will balance cash at end of day, process payments, answer phones, and assist with general office tasks while maintaining privacy and service standards across our Illinois network.