Patient Services Concierge & Scheduling Specialist

Carle Health; Urbana (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Urbana, IL is seeking a Patient Services Representative 1 to coordinate and participate in a variety of clinic duties, including patient check-in/out, charge posting, cash management, and scheduling. The role emphasizes professionalism and excellent patient service to meet patient needs.

Candidates should have an Associate's Degree with basic computer skills and familiarity with general office equipment.

Qualifications

• Associate's Degree required.
• Basic computer skills and ability to operate general office equipment.
• Strong phone etiquette and customer service mindset.

Responsibilities

• Coordinates daily clinic preparation, patient check-in/out, and charge posting.
• Handles cash management and basic patient appointment scheduling.
• Gathers and relays information to physicians and staff, ensuring timely, accurate communication.
• Verifies insurance coverage and assists with prior authorizations as needed.
• Provides friendly, professional patient interactions and supports in-basket tasks.

Skills

Basic computer skills

General office equipment

Education

Associate's Degree

Tools

Telephone system

Job description

Carle Health in Urbana, IL is seeking a Patient Services Representative 1 to coordinate and participate in a variety of clinic duties, including patient check-in/out, charge posting, cash management, and scheduling. The role emphasizes professionalism and excellent patient service to meet patient needs.

Candidates should have an Associate's Degree with basic computer skills and familiarity with general office equipment.