Clinic Front Desk & Patient Services Specialist

Carle Health; Urbana (IL); On-site; USD 23,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative 1 in Urbana, IL to support daily clinic operations, patient check-in/out, and scheduling. The role involves handling charge posting, cash management, and basic patient communications to ensure needs are met.

Ideal candidates will have an Associate's Degree in a related field or equivalent experience, basic computer skills, and familiarity with general office equipment.

Qualifications

• Associate's Degree in a related field required.
• Basic computer skills required.
• Experience with general office equipment preferred.

Responsibilities

• Coordinate daily clinic preparation tasks including patient check-in/out and appointment scheduling.
• Process charge posting and cash management accurately.
• Provide information to patients and refer to physicians or staff as needed.
• Manage in-basket requests, referrals, and phone inquiries in a timely, professional manner.
• Understand insurance coverage rules and initiate prior authorizations as needed.

Skills

Basic computer skills

General office equipment

Telephone system

Education

Associate's Degree in Related Field

Tools

Telephone system

Job description

Carle Health is seeking a Patient Services Representative 1 in Urbana, IL to support daily clinic operations, patient check-in/out, and scheduling. The role involves handling charge posting, cash management, and basic patient communications to ensure needs are met.

Ideal candidates will have an Associate's Degree in a related field or equivalent experience, basic computer skills, and familiarity with general office equipment.