Patient Services Specialist: Scheduling & Care Support

Mid-State Health Center; Plymouth (NH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

403(b) retirement plan with match

Paid time off and holidays

Tuition reimbursement

Professional development support

Flexible spending accounts

Life, cancer, and accident insurance

Employee assistance program

Job summary

Mid-State Health Center is seeking a friendly receptionist to greet patients, answer phones, schedule appointments, and assist with daily office operations. You will help maintain patient records with attention to privacy and accuracy, ensuring a professional and welcoming environment.

The role requires at least a high school diploma, strong customer service skills, and familiarity with scheduling and basic insurance processes. Prior healthcare front-desk experience is preferred but not required.

Qualifications

• Minimum of a high school diploma or GED; strong customer service orientation.
• Ability to greet patients professionally and answer phones clearly and politely.
• Familiarity with scheduling, demographics, and basic insurance information.

Responsibilities

• Greet and assist patients and families in a courteous, efficient manner.
• Schedule patient appointments and manage reminders and documentation.
• Maintain accurate patient records and protect confidential information per HIPAA policies.
• Coordinate with clinical/administrative staff to ensure smooth patient flow.

Skills

Customer service

HIPAA compliance

Scheduling

Phone etiquette

Education

High school diploma or GED

Tools

Cerner

Microsoft Office

Office equipment

Job description

Mid-State Health Center is seeking a friendly receptionist to greet patients, answer phones, schedule appointments, and assist with daily office operations. You will help maintain patient records with attention to privacy and accuracy, ensuring a professional and welcoming environment.

The role requires at least a high school diploma, strong customer service skills, and familiarity with scheduling and basic insurance processes. Prior healthcare front-desk experience is preferred but not required.