Patient Experience & Scheduling Specialist

Astera Cancer Care; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring high-quality, efficient service. You will help manage patient flow, answer calls, handle billing questions, and schedule appointments while maintaining accurate patient records.

The role requires a High School Diploma or equivalent and experience in a busy, customer-focused environment, with proficiency in Microsoft Office and clinical

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy, customer-focused environment, medical preferred.
• Strong organization and communication skills.
• Experience with patient billing systems.
• Proficient with Microsoft Office software.

Responsibilities

• Provide administrative support to staff, patients, and physicians to ensure efficient service.
• Maintain patient flow and direct as appropriate.
• Answer telephone calls promptly and respond to queries per privacy policy.
• Schedule physician appointments and ensure complete patient records.
• Assist physicians and internal customers with administrative tasks.
• Maintain and improve patient waiting areas and spaces.

Skills

Organization

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring high-quality, efficient service. You will help manage patient flow, answer calls, handle billing questions, and schedule appointments while maintaining accurate patient records.

The role requires a High School Diploma or equivalent and experience in a busy, customer-focused environment, with proficiency in Microsoft Office and clinical