Patient Services Specialist: Scheduling & Care Coordination

Partner's Healthcare; Somerville (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Mass General Brigham is seeking an adaptable administrative support professional to assist healthcare providers in a fast-paced ambulatory setting. You will act as the primary interface between patients and the medical team, handling scheduling, registrations, and billing coordination.

Responsibilities include booking appointments, obtaining referrals, updating patient demographics and insurance data, collecting co-pays, and triaging calls. Prior healthcare experience preferred.

Qualifications

• 1+ years' experience in healthcare or customer service.
• Proficiency with Windows applications and data entry.
• Experience with EPIC, MEDITECH, or BICS is a plus.

Responsibilities

• Provide administrative support to healthcare providers in ambulatory settings.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees; coordinate billing details.
• Answer phones, triage calls, copy, fax and file documents.

Skills

Healthcare customer service

Administrative support

Tools

EPIC

MEDITECH

BICS

Job description

Mass General Brigham is seeking an adaptable administrative support professional to assist healthcare providers in a fast-paced ambulatory setting. You will act as the primary interface between patients and the medical team, handling scheduling, registrations, and billing coordination.

Responsibilities include booking appointments, obtaining referrals, updating patient demographics and insurance data, collecting co-pays, and triaging calls. Prior healthcare experience preferred.