Temporary Patient Service Coordinator — Frontline Care Ops

Massachusetts General Hospital; Somerville (MA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Parking available

Temp-to-hire

Job summary

Mass General Brigham is seeking an adaptable temporary administrative assistant to support healthcare providers in a fast-paced ambulatory setting. You will be the primary interface between patients and the medical team.

Responsibilities include scheduling appointments, ordering tests, handling referrals, updating records, collecting co-pays, and assisting with billing coordination. Excellent communication and digital skills are essential.

Qualifications

• 1+ years' experience in healthcare or customer service required for Level I.
• Understanding of managed care and insurance coverage.
• Digital literacy with Windows-based applications.
• Accurate typing and data entry skills.
• Prior customer service experience.
• EPIC, MEDITECH & BICS knowledge a plus.
• Must complete Epic training and be available to work at least 30 hours, Mon-Fri days.
• Positive demeanor, reliable, flexible, and punctual.
• Strong interpersonal skills and team orientation.

Responsibilities

• Provide administrative support to healthcare providers in ambulatory settings.
• Schedule patient appointments, diagnostics, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic and insurance information.
• Collect co-pays and fees; coordinate billing details.
• Answer phones, triage calls; photocopying, faxing, and filing.

Skills

Healthcare experience

Customer service

Digital literacy

Typing/data entry

Interpersonal skills

Teamwork

Can-do attitude

Tools

EPIC

MEDITECH

BICS

Job description

Mass General Brigham is seeking an adaptable temporary administrative assistant to support healthcare providers in a fast-paced ambulatory setting. You will be the primary interface between patients and the medical team.

Responsibilities include scheduling appointments, ordering tests, handling referrals, updating records, collecting co-pays, and assisting with billing coordination. Excellent communication and digital skills are essential.