Patient Services Specialist — Scheduling & Care Coordination

Shady Grove Fertility; Fairfax (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

Tuition assistance

Performance-based bonuses

Paid time off & holidays

Parental leave

Life and disability benefits

Fertility discount

Job summary

US Fertility is seeking a Patient Service Representative for the Fairfax, VA location. The role supports patient accounts, scheduling, and benefits discussions, ensuring top-tier service across our national fertility network.

Ideal candidates bring at least 2 years of experience, knowledge of insurance and medical terminology, and a patient-centered approach focused on accuracy and empathy in a busy OB/GYN environment.

Qualifications

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Skills

Customer service

Insurance billing

Medical terminology

OB/GYN experience

Communication skills

Detail-oriented

Computer savvy

Education

High School diploma

Job description

US Fertility is seeking a Patient Service Representative for the Fairfax, VA location. The role supports patient accounts, scheduling, and benefits discussions, ensuring top-tier service across our national fertility network.

Ideal candidates bring at least 2 years of experience, knowledge of insurance and medical terminology, and a patient-centered approach focused on accuracy and empathy in a busy OB/GYN environment.