Patient Services Specialist — Meaningful Care & Growth

US-Fertility; Frederick (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Tuition assistance

Bonuses

Job summary

US Fertility in Frederick, MD is seeking a Patient Service Representative to join our dedicated team. You will maintain patient accounts, schedule appointments, and help patients navigate benefits while delivering high-quality service.

With at least two years of related experience, you will communicate clearly, handle insurance details, and partner with a nationwide network of physicians to support patient care in OB/GYN settings. Competitive benefits and stable, meaningful work await.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance, benefits, and medical terminology.
• Experience in OB/GYN office is a plus.
• Strong communication, detail oriented, and customer service skills.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Schedule appointments and optimize patient and provider time.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits and financial options.

Skills

Insurance knowledge

Medical terminology

Medical billing

Communication skills

Customer service

Independent worker

Detail-oriented

Computer savvy

Job description

US Fertility in Frederick, MD is seeking a Patient Service Representative to join our dedicated team. You will maintain patient accounts, schedule appointments, and help patients navigate benefits while delivering high-quality service.

With at least two years of related experience, you will communicate clearly, handle insurance details, and partner with a nationwide network of physicians to support patient care in OB/GYN settings. Competitive benefits and stable, meaningful work await.