Patient Services Coordinator — Fertility Center

Shady Grove Fertility; Washington (District of Columbia); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Job summary

Shady Grove Fertility is seeking a Patient Service Representative to support Fairfax, VA patients. The role involves maintaining accurate patient accounts, scheduling, and delivering exceptional customer service while navigating insurance and billing processes. Weekend hours apply, with room to grow within US Fertility’s national network.

We offer a comprehensive benefits package and opportunities for professional development in a patient-centered, collaborative environment.

Qualifications

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and ensure effective short-term and long-term resolution; provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide a high level of customer service.

Skills

Customer service

Communication skills

Insurance/Benefits knowledge

Medical terminology

Medical billing

OB/GYN experience

Computer skills

Attention to detail

Independent worker

Education

High School diploma

Job description

Shady Grove Fertility is seeking a Patient Service Representative to support Fairfax, VA patients. The role involves maintaining accurate patient accounts, scheduling, and delivering exceptional customer service while navigating insurance and billing processes. Weekend hours apply, with room to grow within US Fertility’s national network.

We offer a comprehensive benefits package and opportunities for professional development in a patient-centered, collaborative environment.