Patient Services Specialist - Fertility Care

US Fertility; Towson (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Job summary

US Fertility is hiring a Patient Service Representative in Towson, Maryland. The role focuses on managing patient accounts, scheduling, and delivering exceptional customer service. You will interact with patients about benefits and payments while supporting a busy OB/GYN oriented practice.

We seek candidates with at least 2 years of experience, strong communication skills, and a detail-oriented approach. A High School diploma is required, and prior OB/GYN exposure is a plus.

Qualifications

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Skills

Communication skills

Customer service

Computer skills

Insurance knowledge

Medical terminology

Medical billing

OB/GYN experience

Education

High School diploma

Job description

US Fertility is hiring a Patient Service Representative in Towson, Maryland. The role focuses on managing patient accounts, scheduling, and delivering exceptional customer service. You will interact with patients about benefits and payments while supporting a busy OB/GYN oriented practice.

We seek candidates with at least 2 years of experience, strong communication skills, and a detail-oriented approach. A High School diploma is required, and prior OB/GYN exposure is a plus.