Patient Services Rep: Impactful Care & Growth Opportunities

US-Fertility; Leesburg (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional de

Performance-based bonus opportunities

Generous paid time off, paid holidays,

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility in Leesburg, Virginia is seeking a Patient Service Representative to join our team. The role supports patients by managing accounts, scheduling, and addressing insurance questions, within a busy OB/GYN-focused network.

You will work Monday to Friday, 6:45 AM to 3:45 PM, with 1 to 2 weekends and holidays per year in our Fairfax office; compensation $20 to $23 per hour, commensurate with experience. Our benefits package supports professional development and work-life balance.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
• Strong communication skills and customer service orientation.
• Experience in OB/GYN office is a plus.
• Able to work independently with attention to detail.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide high level of customer service.

Skills

Insurance knowledge

Medical terminology

Medical billing

Communication skills

Customer service

Independence

Detail orientation

Computer literacy

Job description

US Fertility in Leesburg, Virginia is seeking a Patient Service Representative to join our team. The role supports patients by managing accounts, scheduling, and addressing insurance questions, within a busy OB/GYN-focused network.

You will work Monday to Friday, 6:45 AM to 3:45 PM, with 1 to 2 weekends and holidays per year in our Fairfax office; compensation $20 to $23 per hour, commensurate with experience. Our benefits package supports professional development and work-life balance.