Patient Services Specialist — Growth & Impact

US Fertility; Fairfax (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Professional development

Bonus opportunities

Paid time off

Parental leave

Life and disability benefits

Fertility discount

Wellness program

Recognition program

Job summary

US Fertility in Fairfax, Virginia is seeking a Patient Service Representative to join a nationwide network of fertility centers. The role focuses on accurate insurance information, scheduling, and delivering exceptional patient service in a fast-paced clinical setting.

Responsibilities include updating accounts, scheduling appointments, resolving patient concerns, and guiding patients on benefits and billing options.

Qualifications

• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Strong communication skills and customer service orientation.
• Experience working in an OB/GYN office is a plus.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and ensure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide high level of customer service.

Skills

Insurance knowledge

Medical terminology

Medical billing

Customer service

Communication skills

Job description

US Fertility in Fairfax, Virginia is seeking a Patient Service Representative to join a nationwide network of fertility centers. The role focuses on accurate insurance information, scheduling, and delivering exceptional patient service in a fast-paced clinical setting.

Responsibilities include updating accounts, scheduling appointments, resolving patient concerns, and guiding patients on benefits and billing options.