Weekend Patient Services Associate

US Fertility; Fairfax (VA); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Competitive benefits

Job summary

US Fertility is seeking a part-time Patient Service Representative for the Fairfax, Virginia location. The role focuses on scheduling, patient account maintenance, and delivering exceptional customer service within a busy OB/GYN office environment.

You will manage insurance details, patient communications, and help patients explore benefits and financial options, contributing to a compassionate, patient-centered practice.

Qualifications

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide high level of customer service.

Skills

Customer service

Communication

Insurance knowledge

Medical billing

OB/GYN experience

Attention to detail

Computer skills

Independence

Education

High School diploma

Job description

US Fertility is seeking a part-time Patient Service Representative for the Fairfax, Virginia location. The role focuses on scheduling, patient account maintenance, and delivering exceptional customer service within a busy OB/GYN office environment.

You will manage insurance details, patient communications, and help patients explore benefits and financial options, contributing to a compassionate, patient-centered practice.