Patient Services & Front Desk Specialist

CommuniCare Health Centers (Texas); Helotes (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

CommuniCare Health Centers (Texas) in Helotes seeks a Health Services Specialist to provide frontline patient support, register new patients, verify insurance, and manage balances. This role requires accuracy, discretion with confidential information, and the ability to navigate a busy clinical front desk.

You will handle daily cash and card reconciliations, schedule reminders, assist with eligibility screening for funding, and coordinate with providers to keep clinics running smoothly.

Qualifications

• High School graduate or equivalent required
• Minimum one year experience in front office duties
• Medical Assistant or Dental Assistant training preferred
• Demonstrates good verbal and written communications, with good interpersonal and organizational skills
• Experience with insurance verification and referrals preferred
• Possesses computer skills with proficiency in data entry and keyboarding skills
• Has knowledge in healthcare billing, to include Medicaid, Medicare, and Private Insurance
• Ability to handle multiple tasks ensuring completion with minimal supervision
• Must have good attention to detail
• Scheduled hours and/or work locations are subject to change

Responsibilities

• Performs new patient registration, updates patient information, data entry of demographics, and any other required information.
• Verifies and activates appropriate patient insurance plan on electronic practice management system.
• Manages member account balances including cash collection and same-day service balances.
• Ensures providers' schedules are filled at capacity via walk-ins and reminders for next-day appointments.
• Refers patients for screening to determine funding eligibility and for high balances to consultations.
• Prepares for next-day clinic session, pre-registers patients, and screens for program eligibility.

Skills

Customer service

Data entry

Insurance verification

Multitasking

Interpersonal skills

Communication

Education

High School or equivalent

Tools

Electronic practice management system

Job description

CommuniCare Health Centers (Texas) in Helotes seeks a Health Services Specialist to provide frontline patient support, register new patients, verify insurance, and manage balances. This role requires accuracy, discretion with confidential information, and the ability to navigate a busy clinical front desk.

You will handle daily cash and card reconciliations, schedule reminders, assist with eligibility screening for funding, and coordinate with providers to keep clinics running smoothly.