Patient Care Specialist: Scheduling & Support

HealthTexas Primary Care Doctors; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Signing bonus $500

Paid time off 15 days/year

Employer paid insurance

Dental and vision insurance

401(k) contributions

Job summary

HealthTexas is seeking a Patient Care Representative/CC Agent in San Antonio, TX to deliver exceptional patient and clinic support in a fast-paced inbound call center. You will schedule appointments, register patients, and maintain accurate records while safeguarding privacy.

Candidates should have call center and customer service experience, strong communication skills, and familiarity with EMR systems; bilingual ability is a plus.

Qualifications

• High school diploma or GED required.
• 6 months call/contact center experience or equivalent.
• 2 years customer service experience (can be combined with call center experience).
• Must have had a contact center or similar job in last 8 years.
• Typing speed minimum 35 WPM.
• Spanish preferred but not required.
• 1 year sales experience preferred.
• Healthcare industry experience and familiarity with third-party payers preferred.
• Excellent verbal communication, active listening, attention to detail and problem-solving skills.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Provides professional customer service while handling inbound calls and directing to appropriate staff.
• Maintains patient scheduling and sets appointments per guidelines.
• Interviews and completes patient registrations.
• Updates patient records according to guidelines.
• Escalates high-priority issues per SOPs.
• Handles escalations professionally in emergencies or unusual situations.
• Ensures timely and accurate resolution of issues.
• Triages and assigns/escalates tickets per process.
• Processes and files electronic medical records per procedures.
• Places outreach calls to clinics, departments, physicians, patients and external organizations.
• Maintains patient privacy and adheres to regulatory requirements.
• Utilizes required electronic systems accurately.
• Maintains dependable attendance and schedule adherence.
• Performs other duties as assigned.

Skills

Call center experience

Customer service

Typing 35 WPM

Verbal communication

Spanish (preferred)

Sales experience (preferred)

Healthcare familiarity

EMR systems proficiency

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

HealthTexas is seeking a Patient Care Representative/CC Agent in San Antonio, TX to deliver exceptional patient and clinic support in a fast-paced inbound call center. You will schedule appointments, register patients, and maintain accurate records while safeguarding privacy.

Candidates should have call center and customer service experience, strong communication skills, and familiarity with EMR systems; bilingual ability is a plus.