Healthcare Front Desk Specialist I

The Brevard Health Alliance Inc; Palm Bay (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

401K with company match

Personal leave

Job summary

The Brevard Health Alliance Inc in Palm Bay, FL is seeking a PATIENT SERVICE REPRESENTATIVE I to provide friendly patient check-in, appointment scheduling, and front desk support.

The role requires a High School Diploma or GED, strong customer service experience, and proficiency with Microsoft Office and EMR systems. Training includes emphasis on confidentiality, insurance verification, and teamwork across clinics.

Qualifications

• High School Diploma or GED with 1 year of customer service experience preferred.
• Ability to multi-task and work in a fast-paced environment.
• Strong interpersonal, communication, and organizational skills.
• Ability to read/write at a high school level and use standard office equipment.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet and assist patients in a timely, professional manner and direct to appropriate staff.
• Answer phones, route calls, and take messages for area staff.
• Schedule and confirm patient appointments in the EMR system.
• Verify insurance status and collect co-pays.
• Maintain patient flow and accuracy of medical records and documentation.

Skills

Customer service

Medical front office

Communication

Microsoft Office

Typing 40 wpm

Confidentiality

Team player

English language

Medical terminology

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

The Brevard Health Alliance Inc in Palm Bay, FL is seeking a PATIENT SERVICE REPRESENTATIVE I to provide friendly patient check-in, appointment scheduling, and front desk support.

The role requires a High School Diploma or GED, strong customer service experience, and proficiency with Microsoft Office and EMR systems. Training includes emphasis on confidentiality, insurance verification, and teamwork across clinics.