Patient Services Specialist: Scheduling & Billing

Good Shepherd Rehabilitation; Philadelphia (Philadelphia County); On-site; USD 36,000 - 44,000; Full time

Job summary

Good Shepherd Rehabilitation is seeking a patient services associate to greet visitors, collect forms, verify insurance, and schedule appointments. You will assist billing with denials and support patient flow in a busy rehabilitation setting.

The role requires strong communication, professionalism, and a willingness to learn Sunrise Billing processes. Prior healthcare exposure is preferred, with IDX certification being advantageous.

Qualifications

• High School Diploma required.
• Associate's Degree preferred.
• Previous healthcare experience preferred.
• IDX Certification required.
• Sunrise Billing system certification may be required.

Responsibilities

• Greet visitors, ascertain purpose of visit, and direct them to staff.
• Maintain pleasant disposition during patient interactions to ensure a positive experience.
• Instruct patients to complete intake and insurance forms.
• Schedule, cancel and confirm patient appointments.
• Compile, record and archive medical charts and correspondence with confidentiality.
• Operate phones, directing calls, emails and documents to staff.
• Transmit medical records by mail, email or fax.
• Verify insurance and obtain authorizations; explain patient responsibilities.
• Assist billing with insurance denials and process payments.
• Assist in patient care as directed by clinicians.
• Support in maintaining patient safety and confidentiality.
• Maintain clean and organized work area; disinfect equipment after treatments.
• Participate in daily log recording and site-specific tasks.
• Support in site opening/closing activities and regulatory compliance.

Skills

Customer service

Communication

Professionalism

Education

High School Diploma

Associate's Degree

Tools

Sunrise Billing system

IDX Certification

Job description

Good Shepherd Rehabilitation is seeking a patient services associate to greet visitors, collect forms, verify insurance, and schedule appointments. You will assist billing with denials and support patient flow in a busy rehabilitation setting.

The role requires strong communication, professionalism, and a willingness to learn Sunrise Billing processes. Prior healthcare exposure is preferred, with IDX certification being advantageous.