Patient Services & Insurance Coordinator

Good Shepherd Rehabilitation; Easton (Northampton County); On-site; USD 42,000 - 52,000; Full time

Job summary

Good Shepherd Rehabilitation in the United States seeks an organized administrative professional to support clinicians by handling calls, scheduling patient visits, and verifying ongoing insurance coverage for therapy services.

The role requires accurate EMR handling, processing authorizations, collecting copays, and clear patient communication about benefits and costs. Strong computer skills, attention to detail, and confidentiality are essential.

Qualifications

• High School Diploma required.
• Associate's Degree preferred.
• 1-2 years of administrative experience with computer skills.
• Prior health insurance experience preferred.
• BLS/CPR certification preferred.

Responsibilities

• Answer and triage referral phone calls.
• Schedule patients' initial and follow-up visits.
• Verify insurance coverage for new and ongoing services.
• Collect patient copays and track payments.
• Obtain authorizations and referrals from insurers.
• Maintain accuracy in the Cerner EMR system.
• Communicate benefits and potential financial responsibility to patients.
• Protect patient confidentiality per policy.

Skills

Interpersonal communication

Scheduling

Phone triage

Insurance verification

Patient communication

Education

High School Diploma

Associate's Degree preferred

Tools

Cerner EMR

Microsoft Office

Job description

Good Shepherd Rehabilitation in the United States seeks an organized administrative professional to support clinicians by handling calls, scheduling patient visits, and verifying ongoing insurance coverage for therapy services.

The role requires accurate EMR handling, processing authorizations, collecting copays, and clear patient communication about benefits and costs. Strong computer skills, attention to detail, and confidentiality are essential.