Patient Experience Coordinator & Scheduling

Good Shepherd Rehabilitation; Philadelphia (Philadelphia County); On-site; USD 35,000 - 52,000; Full time

Job summary

Good Shepherd Rehabilitation is seeking an administrative professional to greet patients, collect and verify information, schedule appointments, manage records, and support billing workflows. The role requires strong customer service, organization, and regulatory awareness to ensure a smooth patient experience.

The ideal candidate will have a High School Diploma, healthcare exposure, and may need Sunrise Billing system familiarity.

Qualifications

• High School Diploma required.
• Associate's Degree preferred.
• Previous healthcare experience preferred.
• Sunrise Billing system certification may be required.

Responsibilities

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience.
• Instruct patients to complete documents and forms such as intake and insurance forms.
• Schedule, cancel and confirm patient appointments.
• Compile, record and archive medical charts, reports, and correspondence with confidentiality.
• Operate telephones and direct calls, emails and documents to appropriate staff.

Skills

Customer Service

AIDET principles

Multitasking

Communication

Professionalism

Education

High School Diploma

Associate's Degree preferred

Tools

Sunrise Billing system

Job description

Good Shepherd Rehabilitation is seeking an administrative professional to greet patients, collect and verify information, schedule appointments, manage records, and support billing workflows. The role requires strong customer service, organization, and regulatory awareness to ensure a smooth patient experience.

The ideal candidate will have a High School Diploma, healthcare exposure, and may need Sunrise Billing system familiarity.