Surgical Clinic Front Desk & Scheduling Pro

Good Shepherd Health Care; Hermiston (OR); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Good Shepherd Health Care seeks an Office Assistant to support day-to-day clinic operations. You will manage patient registration, schedule referrals, verify insurance, and prepare charts while maintaining complete records in the EMR.

The role requires strong customer service, effective communication, and accuracy in data entry. Evening or weekend hours may be needed; training on HIPAA policies will be provided.

Qualifications

• Minimum 1 year in customer service or administrative support.
• Experience with data entry and phone systems is preferred.
• Familiarity with Epic EMR is a plus.
• High attention to accuracy and confidentiality.

Responsibilities

• Register patients accurately by collecting and entering demographic and insurance information into Epic.
• Schedule, cancel, and reschedule appointments per protocol with professional communication.
• Prepare charts ahead of visits and verify insurance eligibility and referrals.
• Scan and index documents into the EMR, maintain current patient charts.
• Answer calls and greet patients with empathy; route messages to staff promptly.
• Document no-shows and follow up as needed.
• Provide excellent customer service following HIPAA guidelines.
• Support front desk team and adapt to shifting patient volumes.
• Maintain confidentiality and comply with HIPAA and clinic policies.
• Be flexible with shifts, including evenings and weekends as needed.

Skills

Customer service

Data entry

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Epic EMR

Office equipment

Scanner

Fax machines

Job description

Good Shepherd Health Care seeks an Office Assistant to support day-to-day clinic operations. You will manage patient registration, schedule referrals, verify insurance, and prepare charts while maintaining complete records in the EMR.

The role requires strong customer service, effective communication, and accuracy in data entry. Evening or weekend hours may be needed; training on HIPAA policies will be provided.