Patient Services & Insurance Verification Specialist

Good Shepherd Rehabilitation; Philadelphia (Philadelphia County); On-site; USD 48,000 - 72,000; Full time

Job summary

Good Shepherd Rehabilitation is seeking an Health Insurance Specialist to support insurance verification, eligibility management, and authorization processes to improve upfront collections and patient financial experience.

The role focuses on reducing AR days, managing denials, and ensuring compliance with insurance guidelines while delivering exceptional patient service and accurate financial transparency.

Qualifications

• Experience with insurance verification and patient billing processes.
• Customer service oriented with strong communication and professionalism.
• Familiarity with payer portals and insurance guidelines.

Responsibilities

• Verify insurance eligibility within 48 hours and manage real-time dashboards for verification.
• Support authorization lifecycle from submission to follow-up and ensure accurate EMR documentation.
• Investigate and resolve insurance denials, reporting trends for process improvement.
• Maintain patient records, schedule appointments, and assist with patient financial counseling.

Skills

Insurance verification

AIDET principles

Communication skills

Education

High School Diploma

Associate's Degree

Job description

Good Shepherd Rehabilitation is seeking an Health Insurance Specialist to support insurance verification, eligibility management, and authorization processes to improve upfront collections and patient financial experience.

The role focuses on reducing AR days, managing denials, and ensuring compliance with insurance guidelines while delivering exceptional patient service and accurate financial transparency.