Patient Services Associate

Good Shepherd Rehabilitation; New Britain Township (Bucks County); On-site; USD 33,000 - 42,000; Full time

Job summary

Good Shepherd Rehabilitation in Bucks County, PA, seeks a front desk patient service representative to greet visitors, schedule appointments, and collect copays. You will manage registrations, maintain patient records, and coordinate with staff to ensure a positive patient experience.

Responsibilities include check-in, insurance information updates, and document transmission while upholding HIPAA and departmental standards.

Qualifications

• High School Diploma required; an Associate's degree preferred.
• Previous healthcare experience preferred.
• Sunrise Billing system certification may be required.

Responsibilities

• Greet visitors and direct them to appropriate staff.
• Schedule, cancel and confirm patient appointments.
• Check-in and registration of patients; obtain insurance information.
• Process copay collection and basic insurance maintenance.
• Transmit medical records by mail, email, or fax.
• Maintain confidentiality of medical charts and correspondence.
• Monitor waiting areas and assist with overall patient flow.
• Ensure compliance with HIPAA and regulatory standards.

Skills

AIDET principles

Education

High School Diploma

Associate's Degree

Tools

Sunrise Billing system

Job description

Good Shepherd Rehabilitation in Bucks County, PA, seeks a front desk patient service representative to greet visitors, schedule appointments, and collect copays. You will manage registrations, maintain patient records, and coordinate with staff to ensure a positive patient experience.

Responsibilities include check-in, insurance information updates, and document transmission while upholding HIPAA and departmental standards.